Troubleshooting

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Common Issues

Slider Not Appearing:

• Problem: Slider elements are not visible on your page
• Cause: Backend issue during slider creation - elements were removed because no configuration was saved
• Solution:
  1. Recreate the slider from scratch
  2. The app automatically removes broken elements to prevent issues

Slider Not Working (No Navigation/Effects):

• Problem: Slider appears but doesn't respond to clicks or show effects
• Cause: Elements are present but the slider script is missing from the page
• Solution:
  1. Check the app homepage for any warnings
  2. If you see "Script missing from page" warning, edit and reapply the slider to the page
  3. Publish your Webflow site after reapplying

Elements Not Updating After Changes:

• Problem: Changes made in the app don't appear on your site
• Cause: Changes need to be applied and published
• Solution:
  1. Click "Apply" in the app after making changes
  2. Publish your Webflow site to see the updates
  3. Check the app homepage for any warnings or errors

Styles Not Applying Correctly:

• Problem: Custom styles are lost or not working
• Cause:
  • Element recreation removes custom styles for certain elements (e.g., changing pagination from dots to numbers)
  • Swiper.js styles conflict with custom styles
• Solution:
  1. Re-apply your custom styles after making slider changes
  2. Use Webflow's style system to create reusable styles
  3. Add !important to custom styles if they conflict with Swiper.js
  4. Create separate styles if you don't want to lose them - combo classes are lost when elements are recreated

Performance Issues:

• Problem: Slider feels slow or unresponsive
• Cause: Complex effects or too many slides
• Solution:
  1. Reduce the number of slides per view
  2. Use simpler transition effects (Slide instead of 3D effects)
  3. Optimize images and content within slides

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Error Messages

"Script Missing from Page" Warning:

• What It Means: The slider JavaScript hasn't been properly added to your page
• How to Fix:
  1. This warning appears on the app homepage
  2. Edit the affected slider and reapply it to the page
  3. Publish your Webflow site

"Authorization Required" Warning:

• What It Means: The app needs Webflow authorization to access your sites
• How to Fix:
  1. A modal will appear with a call-to-action button
  2. Click the button to open the Webflow authorization popup
  3. Complete the authorization process
  4. Return to the app to continue

"Slider Not Found" Error:

• What It Means: The slider you're trying to access doesn't exist or was deleted
• How to Fix:
  1. Check if you're on the correct slider
  2. Go back to your sliders list
  3. Create a new slider if needed

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Support Resources

Self-Help Options:

• Documentation: This comprehensive guide covers all app features
• In-App Help: Use the info tooltips (ℹ️) throughout the interface
• Preview Mode: Test slider settings before applying them

When to Contact Support:

• Technical Issues: Problems that persist after trying all solutions above
• Feature Requests: Suggestions for new functionality
• Bug Reports: Unexpected behavior or errors
• Account Issues: Problems with authentication or billing

Getting Help:

• Support Email: support@zeltac.com
• Contact Page: Available in the app's "Contact us" page
• Landing Page: Also available in our landing page footer
• Response Time: We aim to respond within 24 hours
• Include Details: Provide slider name, error messages, and steps to reproduce

Prevention Tips:

• Test Changes: Use preview mode before applying major changes
• Backup Styles: Save custom styles as Webflow classes for easy reapplication
• Separate Styles: Create separate styles if you don't want to lose them - combo classes are lost when elements are recreated
• Stay Updated: Updates are handled automatically by the app

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